Large-scale Business Change
We have developed the structures, organizational
processes and program management that guide the fulfillment of envisioned
change or rapid growth. Mobilize the leadership, management, and
workforce of you organization to systematically deliver new business
results faster, less expensively, and with sustainable skills. Speed
of action, clarity of key processes, and effective coordination
are hallmarks of these proven programs designed to realize huge
Our work with Management Associates has
brought exceptional levels of strategic involvement to management
teams, employees, suppliers, and the entire distribution chain
resulting in achieving accelerated objectives.
Managing Director, United Distillers
In the land rush to capture a competitive position
in e-commerce, companies are concentrating on installing new technologies.
We have developed the critical programs that enable
your organization to own, embrace, and be responsive to changes
in the way you do business. If you don't have managers and people
who can think, act, and innovate in "real-time," technology alone
won't carry the day.
Mergers and Integrations
Now that you acquired or merged with another organization,
the real challenge is to quickly and seamlessly (to customers and
employees) realize the benefits you envisioned. We bring world-class
experience to create an integration process and quickly mobilize
people at every level of the organization to build a new context
for working together and delivering results.
Responsive Customer Service
Customer Service can make or break your new marketing,
sales or e-business strategy. We work with customer care organizations
to develop strategies and practices that are proven to work and
can be responsibly and eagerly implemented by front line people.
Transforming Cost into Profit Centers
The challenge today is to have all elements of
the enterprise operating with the behaviors, attitudes, and practices
that support and actually yield profitability. This program has
produced dramatic turnarounds in diverse organizational groups that
now form a powerful "value-added" focus.