Table of Contents

Your specs for success
Setting expectations and defining systems

2.0 Words make worlds
Accounting for the past
3.0 Default settings
Observing what you can't see
4.0 What are you building?
Choosing your focus and its impact
5.0 Fire alarm!
Revealing issues and concerns
6.0 From What to How
Constructing pathways for action
7.0 Steer toward results
Delivering outcomes with those you depend on
8.0 The right tool...
Moving from problems to actions
9.0 Network protocols
Fielding your web of support
10.0 There shall be coaching
Are you coachable?
11.0 Hearts and minds
Practicing, listening, and selling

Ensuring closure, appreciation, and what's next






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